鈥� Dealing with high value customer's queries by telephone or email. Ensuring that a customer鈥檚 problem is brought to a satisfactory conclusion.
鈥� Management of internal and external customer information
鈥� Performance Management
鈥� Involved in developing a customer service policy.
鈥� Collecting and analysing data to monitor the level of customer service.
鈥� Completing all administrative tasks and updating records.
鈥� Occasionally having to work in the company call centre.
鈥� Maximizing every sales enquiry.
