The customer is a company that develops building automation control systems and has over 10 years of experience. They needed a 10.4" industrial touchscreen panel computer to integrate into their smart home automation system. Axiomtek customized their GOT3109 model to meet the customer's needs by modifying the motherboard for a cableless design, using a fanless construction for the small installation space, and providing long-term support. The customized GOT3109 was chosen for its reliable quality and ability to meet the project's technical requirements.