Personal Information
Organization / Workplace
Puerto Rico area Puerto Rico
Occupation
Field Service Engineer & Trainer Central American & Caribbean
Industry
Automotive
About
Member of the Product Concern Resolution Process & the central Emerging Markets Product Concern Engineering Team.
Manage and respond to Technical Assistance Requests from regional Dealers, for Field Service Engineering activity
Initiate activities & perform studies to develop and increase the Dealer’s Vehicle "Fix-It-Right-The-First-Time" (FIRTFT) capability, and follow-up with each assigned Dealer to implement improvement actions.
Ensure the needed tools and equipment are available at all Ford Dealers to perform proper diagnosis and repair, and advise in procuring tools and equipment where needed.
Coordinate New Model Product Launch Support throughout the region and assist in identif...
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