Customer Experience, Quality, Training, and Systems
Industry
Technology / Software / Internet
Website
About
Customer Experience, Management of Customer journey and experience, mapping the customer journey, redesigning the experience. Implementation of systems for managing trust and safety of buyers and sellers. Proactive Quality Monitoring of contacts, transactions, profiles and processes.
Knowledge Management, Learning and Development - Experience in Designing Learning Structures and Systems. Knowledge Management advocacy and practitioner. Certified by Training Foundation UK (TAP.cert), certified by American Society of Training and Development (CPLP). Experience in linking knowledge to desired strategic growth.
Quality Management - Quality monitoring of transactions, Continuous Improvement o...
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