Systems Analyst. Graduated in Business Administration with an emphasis in Information Systems Analysis at Pontifical Catholic University / RS. COBIT 4.1, ITIL V3 in IT Service Management and Business Process Management (BPM) certified. Lived in Europe for three years, where worked as a Project Analyst Jr and IT Instructor. Have particular interest in Business Process Mapping and Management (BPM), Project Management in accordance with the best practices of the PMBOK, Strategic Management of IT Services, Information Security and SAP MM.
Specialties:
- SAP ERP ECC 6.0 MM
- Totvs Protheus 11
- ITIL V3
- COBIT 4.1
- BPM and BPMN
- Project Management with PMBOK best practices
- IT Complianc...
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