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Sacramento, California Area, California United States

BPO global resourcing help, CRM, ops assessment, contact/call center, AI, social, digital, chatbots, VA, omnichannel, CX

Consulting / Advisory

Helping companies avoid outsourcing's hidden mine fields. Provide companies with contact center and back office resourcing supported by my 30 + as a high level sales and operations executive within the global BPO contact center industry having experience in omnichannel, digital marketing, work at home, integration of social media/internet, lead generation, CEM sales, revenue growth for such leading providers as Vertex Business Services, VXI Global Solutions, Willow CSN, now Arise Virtual Solutions, SITEL, and TeleTech. I have developed sales processes, built national sales teams, acquired key clients, exceeded personal sales and revenue goals.dramatically increased brand recognition.