The key to successful online customer service is relevancy. Over 17 years experience in enterprise SaaS solutions I have helped organizations create better online experiences by offering self-service and service where it's relevant and therefore cost-efficient, or by engaging in sales conversations when there is rea opportunity. Software specializations Search, Chat, and CRM from industry leaders such as Oracle (Service Cloud) and LivePerson.
In my roles as training specialist (delivery, curriculum development) and consultant (application implementation and strategy) I have cooperated with organizations in many leading industries. It is a satisfying thought that most of these organizati...
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