- Technical Product Expert & Resource for LinkedIn's Web and Mobile offerings.
- Monitor, Analyze & Relate Feedback to Product & Engineering teams with Trending & Pain Points for LinkedIn Members.
- Work with Product, Engineering and QA teams to influence and drive fixes for key product issues, changes and bugs.
- Passionate advocate for "Voice of the Member" feedback to improve User Experience and Product Quality.
- Improve Customer Support Processes and Communicate Product Changes and updates to our Global Customer Support Team.
- Create and execute advanced SQL queries to troubleshoot issues and determine root causes.
- Train & Coach staff on New Product Updates & provide 'Ad-Hoc' ses...
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