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crm mobile support web20 kundenservice social media email call-center web seo facebook iphone callcenter service-community fragen hiogi community twitter kundenanfragen customer care service agents customer communities answers sms faqs saas content customer service sem asp 20 website kunden forum kundensupport solution involvement antworten widgets internet self-service callcenter world wap questions first-fix-rate communitylsung service-communitynet social web android forum software hotlines crm solution firmenhotline handy skype online knowledge kundenbindung trends future ipod apple mobilfunk feedback help-desk agent productivity faq wissenscommunity softwareasaservice communitysoftware retention communityforum dialogues kundendialoge konferenzen social relationship qas servicecommunitynet wissen rss marketing nutzer call wissensportal as forumslsung von b2b xhtml rfid rdf mobiles semantisches vektorgrafiken 蝉眉诲办辞谤别补 soziale netzwerke zukunft ausblick application stores naas gps lbs support-aufwand 丑盲耻蹿颈驳别 kundeneinbindung nutzerforum monetarisierung geld verdienen webapps applikationen phones podiumsdiskussionen werbeagenturen tagungen interaktivitt events agenturen messen messe veranstaltungen 2.0 platform faqssupport call centre sdkorea suche 2012 bis 2010 services dinge der heim text api firmen dynamische inhalte forumssoftware hufig gestellte fragen produktverbesserung wissensdatenbank product improvement customer feedback service-desk customer retention customer relationship company website searchengineoptimization dynamic faqs user voices kundenanrufe ivr customers kundenhilfe hilfe resolution rate call center world kundenservice 20 pressekonferenz anmeldung presse support 20 degro brusttumor brustkrebs gegendarstellung ioert speakers australia tv ecommerce attribution marketing mix lean startup marketing and advertising lean analytics multi-level marketing internet marketing customer support faq-systeme inbound moderatoren mobil outbound servicemitarbeiter agenten service-center hotline ideas anrufer call center agents xing beaviour studivz stylists shakers movers linkedin germany early adopters mobile phone culture predictions mobile industry technological leaders telecommunication telcos statistics stereotypes habits germans german market expert lecture social communities german cultures cultural differences kundenforum kundencommunity kundeninvolvierung software app-stores mobile development mas app wars appstores android apps symbian apis app development mobile application stores google mobile technologien applications mas wars mobile strategies application stores sdks blackberry ipad htc developer apps vodafone service 20 ideen call-center-agent facebook-app web 20 facebook-generation intelligentes