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Empathy map

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Bianca Doeler

A student works double shifts to pay for college but finds it tiring, wanting to participate more in campus academic life that occurs when she is working. Working in customer service has improved her communication skills. After completing her bachelor's degree, she plans to study law while continuing to work as a student.

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ate I had to adapt my routine Most of my classmates study and work.I started working to pay for college If you have double shifts is tiring, so it must be worthwhile. Would like to participate more in academic life that happens when she is working. Working with the public helped her improve interpersonal communication I plan to study law after I finish B&A Working student
Stakeholder: Bright, curious and responsible young lady who has double shifts (working and studying), Problem: Needs to find a way she can participate more in academic life that happens when she is working. Insight: Even thought she is very interested in learning and making the most of the time she in class, she didnt realize that she missed academic live time before the interview. PROBLEM STATEMENT

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Empathy map

  • 1. ate I had to adapt my routine Most of my classmates study and work.I started working to pay for college If you have double shifts is tiring, so it must be worthwhile. Would like to participate more in academic life that happens when she is working. Working with the public helped her improve interpersonal communication I plan to study law after I finish B&A Working student
  • 2. Stakeholder: Bright, curious and responsible young lady who has double shifts (working and studying), Problem: Needs to find a way she can participate more in academic life that happens when she is working. Insight: Even thought she is very interested in learning and making the most of the time she in class, she didnt realize that she missed academic live time before the interview. PROBLEM STATEMENT