Over 14 years of experience in IT/ITES industry. Sound knowledge in business process modelling/re-engineering. Works on the continous improvment initiatives/projects in operations. Depth knowledge in Six sigma tools/methodologies, Lean management and ITIL framework.
Specialties: - Business Process excellence
- Business Process re-engineering
- Risk Management
- Business continuity management
- Customer experience/relationship management & Operational Excellence
- Project Management
- Six Sigma/Lean
- Transition Management