Masters-level professional with 15 years of progressive experience in corporate training, customer service, leadership and organizational development. Offer a proven track record of significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. Skilled in performance consulting, coaching, needs assessment and analysis of training metrics. Proven ability to participate with management to improve the organization's visioning, empowering, learning, and problem solving processes. Certifications include: Meyers Briggs (MBTI) Certified Practitioner; Crucial Conversations Trai...
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