Personal Information
Organization / Workplace
Singapore Singapore
Occupation
Regional Sales Consulting Director
Industry
Technology / Software / Internet
About
In an age of commoditized and me too products and service offerings, a differentiated customer experience may indeed be a brands last bastion. I have been working in the domain of Customer Experience starting from 2000 during the nascent days of CRM (as it was known back then) and with clients in industries across financial services, consumer goods, telecommunications, life sciences and public sector. From strategy, change management, architecture to project management, I work with both business and technology stakeholders to ensure that businesses realize the benefits of their investments in CX solutions (encompassing sales, service, marketing, commerce and social).
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