Consulting, Service Transformation, Customer Experience, Digital Strategy, Business Transformation, Operating Model, BPR
Industry
Apparel / Fashion
About
Bijuraj is an accomplished consulting professional with 9 years of experience in service transformation, customer experience and business transformation. Currently working as a Principal Consultant (Senior Manager) with Frost & Sullivan; leading customer experience management practice for APAC region; driving service strategy, digital strategy, customer experience delivery, operating model design, account management and business development.
Delivered 100+ consulting, operation and transformation engagements including customer service, channel and CRM strategies, self-service design, digital and Omni channel customer experience, contact center consolidation, target operating model, busi...
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