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Perth, Australia Australia

Manager, Library Enquiry and Engagement Services at Curtin University Library

Education

Working with staff and students in the Curtin University Library to help support learning and research with great services and facilities. Our Library values all feedback from our students, staff and the community about our services and facilities. As well as running regular, formal surveys to track our performance, we listen all year round, encouraging and responding to comments, complaints and suggestions that we receive through online channels and in our day to day interactions. Comments, suggestions and complaints are welcomed and provide invaluable insights, often leading directly to changes and improvements. During 2016, improvements ranged from the very simple - we retired a n...