A reflective, solutions-focused and technically-adept team player equipped with 10+ years of progressive success in technical capacities spanning system support, network support and analysis, software management, and administrative support within financial and telecommunication institutions. Detail-oriented analyst offering a proven track record of improving processes, streamlining policies, optimizing operations, integrating new technologies, and ensuring world-class customer service.
CORE COMPETENCIES
鈥� Business Process Analysis
鈥� Process Improvement Initiatives
鈥� Productivity Enhancements
鈥� Team Building and Leadership
鈥� Research/Documentation
鈥� GAP Analysis/Root Cause An
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