Bob Thomas is Director of User Experience at Liberty Mutual, where he has worked to expand usability best practices and build out a user experience team. His background includes usability research, usability testing, graphic design, and product management, and he has over 20 years of experience in the technology industry.
Bob holds an MS in Human Factors in Information Design from Bentley College, an MBA from Suffolk University, an MFA from the University of Massachusetts-Amherst, and a Bachelors in English from the University of Nebraska. He also has a graphic design certificate from Northeastern University.