Mr. Trent is a thought leader, author, speaker, and is considered by industry experts an authority in improving customer experience. Having spent decades leading large, complex contact center transformation engagements, his clients have seen impressive results in operational cost reductions, revenue increases and spikes in customer satisfaction scores. These achievements come from Mr. Trent鈥檚 knowledge, experience and application of CRM strategy development, business process re-engineering, application of automation technologies and disciplined project management methodologies.
His clients include many Fortune companies including IBM, Verizon Business, Alcatel Lucent, Genesys, BellSouth...
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