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negotiations operations management globalization and international business the cultural environments facing business the economic environments facing business globalization and society international trade and factor mobility governmental influence on trade cross-national cooperation and agreements global foreign exchange markets the determination of exchange rates the strategy of international business country evaluation and selection export and import direct investment and collaborative strategies the organization of international business layout and flow of operations management operations performance operations strategy process design design of products and services supply network design supply chain planning and control people jobs and organizations the nature of planning and control capacity planning and control inventory planning and control