Personal Information
Organization / Workplace
Washington D.C. Metro Area United States
Occupation
Senior Director of Technical Operations at Merlin International
Industry
Technology / Software / Internet
About
Senior technical operations manager, program manager and solutions architect with 19 years progressive experience managing IT service delivery, network operations, strategic business development, and technology development in a variety of dynamic environments. Driven to provide excellent customer service by focusing on value and results. Areas of expertise include program and project management, business operations and P&L management, strategic planning, IT service management and service delivery, service offering development, NOC and data-center management, system and software development, risk assessment and management, process engineering, vendor management and customer support. A crea...
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