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brian solis innovation digital business cx marketing keynote speaker digital transformation social media transformation customer experience leadership user experience customer service thought leader keynote futurist experience change management altimeter group customer book disruption ux ebook change social research digital darwinism future management design technology hr branding report media digital marketing wtf human resources market research retail speaker customer journey thought leadership x trends expert gapingvoid employee experience whitepaper ex digital anthropologist consumer generation c salesforce cmo futureof ai uber employee engagement facebook motivation moment of truth cdo ceo culture community engagement presentation linkedin relationships artificial intelligence strategy sales digital business executive social business ecommerce etail silicon valley it music getabstract journey amazon digital strategy cio ui google instagram zmot c-suite influencer storyteller 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