Bill Rose is an independent consultant since leaving his position as the Technology Services Industry Association (TSIA)鈥檚 vice president of services research and the chairperson of TSIA鈥檚 Support Services Advisory Board.
For almost two decades, Bill has served as an energetic and articulate advocate for the service and support industry. The founder of the Service and Support Professionals Association (SSPA) in 1989 and its chief executive for 15 years, Bill has over the last decade emerged as a global expert on best practices within the industry, and as a leading authority on ways to heighten efficiencies while at the same time building customer loyalty. Perhaps more than any othe...
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