Product Management and Process Improvement Consultant
Industry
Human Resources / Recruitment
About
Consultant to emerging companies for payment product design, product assessments, analysis of quality controls and deployment of risk mitigation strategies. Prepared evaluations on payments, customer experience, technology integration, billing, fraud management and audit practices. Identified problems/trends, translated complexity and apply corrective actions to products and processes.
鈥� Performed a market segmentation analysis to identify customer groups and then drove a SWOT analysis of competitive products. Developed a product targeting strategy which defined a unique competitive position generating 40% more customers vs original CEO estimates.
鈥� Designed operational processes a...
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