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Lisbon, Lisbon Portugal

Consultora

Education

Training expert for 14 years started as a trainer in different functional areas for different audiences, developed experience as a Trainer and Training Manager by working as a freelancer in several major companies and institutions. Gained experience and knowledge in Sales & Retail while Senior Trainer at ZON and Project Manager at PT Contact. Also developed skills and experience in Process Analysis and Design for Costumer Care Quality using systematic approach in an attempt to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. Developed skills and know-how as an e-Learning expert and Instruct...