鈥� Diagnose and resolve customer problems for Google Apps products in second tier support function as part of a global 24x7 global team.
鈥� Obtain and maintain an in-depth understanding of Google's product technology, architecture and implementation, build and transfer knowledge to Google鈥檚 Tier 1 support group and your peers.
鈥� Guide or perform design and implementation of new support, productivity or investigation tools to increase efficiency for the technical support process.
鈥� Act as a consultant and knowledge base for product managers, sales engineers, technical account managers, and deployment specialists, resolving technical deployment obstacles, improving the product's vi...
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