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102 EAST CLIFFORD ST TIMMONSVILLE SC, 29161
PERSONAL - CARMELIAPEARSON88@GMAIL.COM
HOME/CELL: 843-420-6061/843-206-8436
CARMELIA PEARSON
PROFESSIONAL EMPLOYMENT
Assurant Specialty Property
Open Items/Call Out Department June 2013  May 2015
 Maintains performing or better regarding to quality, processing, and production.
 Reviews various types of insurance documents and updates the hazard insurance on the
clients servicing systems such as Smartflow, Fidelity and Agilsource.
 Verifies that the policy contains acceptable coverage and disburses premium payments
from the escrow accounts.
 Makes necessary outbound phone calls to insurance agents and companies to update
insurance policies and obtain needed information.
 Performs maintenance as necessary for policy changes, letters, notices, etc. within a
timely manner.
 Takes general and escalated customer service calls.
 Experience in an office setting, ability to make good decisions, ability to adapt easily as
procedures/client needs change, excellent organization skills.
 Researches issues that may have been requested by clients, homeowners, agents, or
other departments.
 Work with multiple clients: Wells (936,708,546, and minors) and Cenlar.
 Required goal of 64 loans met daily.
 Currently on flood team for department
 Internal audits project
 Trained in cenlar
Loss Draft /Customer Care Representative 2012  2013
 Balanced multiple tasks including call handling, loan level review and call documentation
within required metrics.
 Researched and resolved loan level inquires as it relates to inbound/outbound call
activity.
 Followed standard policies and procedures for resolving problems and responding to the
customer in a timely manner.
 Relayed accurate and detailed information through inbound and outbound calls from
customers that pertain to Hazard Insurance, Mortgage Banking and Property Loss
Delmae Elementary School 2008 - 2012
Assistant Program Coordinate
 Assisted the program director with various duties.
 Communicated with parents regarding children progress in program.
 Handled all payment transaction as well as supervise in place of program director.
Darlington High School, Darlington South Carolina
High School Diploma

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Carmelia Resume

  • 1. 102 EAST CLIFFORD ST TIMMONSVILLE SC, 29161 PERSONAL - CARMELIAPEARSON88@GMAIL.COM HOME/CELL: 843-420-6061/843-206-8436 CARMELIA PEARSON PROFESSIONAL EMPLOYMENT Assurant Specialty Property Open Items/Call Out Department June 2013 May 2015 Maintains performing or better regarding to quality, processing, and production. Reviews various types of insurance documents and updates the hazard insurance on the clients servicing systems such as Smartflow, Fidelity and Agilsource. Verifies that the policy contains acceptable coverage and disburses premium payments from the escrow accounts. Makes necessary outbound phone calls to insurance agents and companies to update insurance policies and obtain needed information. Performs maintenance as necessary for policy changes, letters, notices, etc. within a timely manner. Takes general and escalated customer service calls. Experience in an office setting, ability to make good decisions, ability to adapt easily as procedures/client needs change, excellent organization skills. Researches issues that may have been requested by clients, homeowners, agents, or other departments. Work with multiple clients: Wells (936,708,546, and minors) and Cenlar. Required goal of 64 loans met daily. Currently on flood team for department Internal audits project Trained in cenlar Loss Draft /Customer Care Representative 2012 2013 Balanced multiple tasks including call handling, loan level review and call documentation within required metrics. Researched and resolved loan level inquires as it relates to inbound/outbound call activity. Followed standard policies and procedures for resolving problems and responding to the customer in a timely manner. Relayed accurate and detailed information through inbound and outbound calls from customers that pertain to Hazard Insurance, Mortgage Banking and Property Loss Delmae Elementary School 2008 - 2012 Assistant Program Coordinate Assisted the program director with various duties. Communicated with parents regarding children progress in program. Handled all payment transaction as well as supervise in place of program director. Darlington High School, Darlington South Carolina High School Diploma