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JOB POSITIONS

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Carolina Guevara Facundo

The document lists various job positions and provides brief descriptions of their roles and responsibilities. It includes managerial positions like Manager and Sub Manager as well as specialized roles such as Head of Human Resources, Customer Service Analyst, Market Analyst, Budget Analyst, Psychologist, Customer Service Advisor, Business Advisor, and Counter. The Manager oversees strategic planning, organizational structure, leadership, and decision making. The Sub Manager assists with management of human, physical, economic and financial resources. The Head of Human Resources ensures communication and develops recruitment processes.

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JOB POSITION Violeta Garc¨ªa Manager Paula Guerrero Head of Human Resources Maria Rubiano Sipcologa Noah Tabares CUSTOMER SERVICE ANALYST Thomas Moreno CUSTOMER SERVICE ADVISOR Sofia Gueavara market analyst Daniel cancelado business advisor Arley Ortiz Budget Analyst Viviana Amado counter Nelcy Baracaldo Sub manager
MANAGER ? Strategic planning activities of the company, sets policies and goals of the organization for the long and medium-term strategic plan is based on a budget and projected financial statements. ? Organizational structures designed in accordance to the demands of the environment and markets, the company organized as consistent with the objectives of the organization and market conditions, which are reflected in the organizational structure or organization chart, in manuals and processes manuals functions and tasks. ? Exercises leadership to guide and motivate people and work and ensure the achievement of organizational goals. ? Selects, assigns, motivates, integrates, promotes and assesses individuals within the organizational structure, taking into account their abilities, skills, competencies, character and personality. ? Makes decisions and directs the course of the company towards its objectives, which makes analysis of the situation and evaluates and weighs the actions to be taken and choose the most convenient, they are usually under uncertainty.
SUB MANAGER ? The duties of the Administrative Assistant Manager, as follows: ? Advise Management on policy, standards and procedures for the management of human, physical, economic and financial resources of the entity. ? Direct, plan and coordinate activities of personnel management, industrial safety and labor relations staff, according to company policies and legal norms established on the matter. ? Coordinate and control the proper provision of general services for the proper functioning of the institution. ? Leading with Talent, program selection, induction, training and work quality of hospital employees, according to the legal regulations. ? Coordinate with Human Resource, studies on structure, facility staff and update the manual specific functions and requirements of the organization. ? To lead the development of procedure manuals in coordination of various departments of the organization, in order to rationalize the management and resources of the institution. ? Controlling inventories and consumption returnable items and coordinate the preparation of the annual procurement program. ? Direct and control the administrative and financial processes of the hospital at all levels. ? Schedule, plan and coordinate the tendering process, contracting, procurement of goods and services and storage and custody of real and personal property of the hospital. ? Collaborate with the Office of Planning in preparing the draft operating budget and investment and annual cash program to be adopted by the entity.
Head of Human Resources ? Ensure good communication between all levels of the organization, which will maintain an adequate organizational environment where communication and working hours more harmonica, providing increased productivity and hence Human Resource Company. ? Develop and control the process of recruitment, selection, admission and induction of staff, to ensure the choice of the most suitable candidates for positions within the organization, by applying formal procedures scheduled to facilitate the new employee all the information needed about the organizational structure, functions, business objectives, policy and quality objectives, your job, facilitating the adaptation of workers and their active participation and identification with the company.
CUSTOMER SERVICE ANALYST ? Respond to customer inquiries and provide information on the products and services of the company. When a customer places an order, you may want to follow up with a live person to confirm or get answers to your questions about the product or service. The customer service departments normally satisfy this need by providing a point of contact where customers can call, send an email or chat online with a live person who is knowledgeable about the systems and practices of the company.
Market Analyst ? As a market analyst, you develop a plan of research, analysis of research results and offer marketing strategies. You meet with clients to determine their marketing goals. Then you collect demographic information of customers (eg, gender, income, age) and market data (eg, competitor pricing, distribution channels, industry sales) through methods of primary research (such as questionnaires, surveys and focus groups) and secondary research (information from industry associations, statisticians and marketing experts). From these data, generate reports analyzing customers, competition and industry through tables, graphs and explanatory text. The reports provide an insight to potential customers about the products and marketing strategies.
Budget Analyst ? Receiving calls. ? ? ? Call Classification. ? ? ? Management information systems. ? ? ? Troubleshooting over the phone. ? ? ? Management and delivery of applications in different areas. ? ? ? Delivering timely information. ? ? ? Reporting and reports
PSICOLOGA ? The degree in organizational psychology is a specialist in the behavior of people in the field of professional organizations. Its overall role includes the study, diagnosis, coordination, intervention, management and control of human behavior in organizations, is a professional who contributes to the generation of value through the management and development of human talent.
CUSTOMER SERVICE ADVISOR ? We have seen fit to divide the functions of business advisor according to the phases of his work before, during and after the sale. Some manuals also include other functions such as the collection or product launches. Then chronologically breaks down each stage, which vary according to the company for which the manual is made: ? Prior to the sale. Conduct surveys, organizing time, trying to discover new areas, establish prior contact with the client, prepare routes, preparing missions. ? During the sale, visit. Presentation offer treatment objections, closing the sale. ? After the sale, follow-up. Analysis of fulfillment of objectives, management journal report or raport, address complaints and incidents.
Business Advisor ? We have seen fit to divide the functions of business advisor according to the phases of his work before, during and after the sale. Some manuals also include other functions such as the collection or product launches. Then chronologically breaks down each stage, which vary according to the company for which the manual is made: ? Prior to the sale. Conduct surveys, organizing time, trying to discover new areas, establish prior contact with the client, prepare routes, preparing missions. ? During the sale, visit. Presentation offer treatment objections, closing the sale. ? After the sale, follow-up. Analysis of fulfillment of objectives, management journal report or raport, address complaints and incidents.
COUNTER ? Advise permanently filling out the sources of accounting documents (disbursement vouchers, deingreso vouchers, receipts, bills of sale, etc.) ? Key in the accounting records, monitor inventories, reconciling bank statements, make adjustments. ? Review information contablediligenciada order that no inconsistency is not present.

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JOB POSITIONS

  • 1. JOB POSITION Violeta Garc¨ªa Manager Paula Guerrero Head of Human Resources Maria Rubiano Sipcologa Noah Tabares CUSTOMER SERVICE ANALYST Thomas Moreno CUSTOMER SERVICE ADVISOR Sofia Gueavara market analyst Daniel cancelado business advisor Arley Ortiz Budget Analyst Viviana Amado counter Nelcy Baracaldo Sub manager
  • 2. MANAGER ? Strategic planning activities of the company, sets policies and goals of the organization for the long and medium-term strategic plan is based on a budget and projected financial statements. ? Organizational structures designed in accordance to the demands of the environment and markets, the company organized as consistent with the objectives of the organization and market conditions, which are reflected in the organizational structure or organization chart, in manuals and processes manuals functions and tasks. ? Exercises leadership to guide and motivate people and work and ensure the achievement of organizational goals. ? Selects, assigns, motivates, integrates, promotes and assesses individuals within the organizational structure, taking into account their abilities, skills, competencies, character and personality. ? Makes decisions and directs the course of the company towards its objectives, which makes analysis of the situation and evaluates and weighs the actions to be taken and choose the most convenient, they are usually under uncertainty.
  • 3. SUB MANAGER ? The duties of the Administrative Assistant Manager, as follows: ? Advise Management on policy, standards and procedures for the management of human, physical, economic and financial resources of the entity. ? Direct, plan and coordinate activities of personnel management, industrial safety and labor relations staff, according to company policies and legal norms established on the matter. ? Coordinate and control the proper provision of general services for the proper functioning of the institution. ? Leading with Talent, program selection, induction, training and work quality of hospital employees, according to the legal regulations. ? Coordinate with Human Resource, studies on structure, facility staff and update the manual specific functions and requirements of the organization. ? To lead the development of procedure manuals in coordination of various departments of the organization, in order to rationalize the management and resources of the institution. ? Controlling inventories and consumption returnable items and coordinate the preparation of the annual procurement program. ? Direct and control the administrative and financial processes of the hospital at all levels. ? Schedule, plan and coordinate the tendering process, contracting, procurement of goods and services and storage and custody of real and personal property of the hospital. ? Collaborate with the Office of Planning in preparing the draft operating budget and investment and annual cash program to be adopted by the entity.
  • 4. Head of Human Resources ? Ensure good communication between all levels of the organization, which will maintain an adequate organizational environment where communication and working hours more harmonica, providing increased productivity and hence Human Resource Company. ? Develop and control the process of recruitment, selection, admission and induction of staff, to ensure the choice of the most suitable candidates for positions within the organization, by applying formal procedures scheduled to facilitate the new employee all the information needed about the organizational structure, functions, business objectives, policy and quality objectives, your job, facilitating the adaptation of workers and their active participation and identification with the company.
  • 5. CUSTOMER SERVICE ANALYST ? Respond to customer inquiries and provide information on the products and services of the company. When a customer places an order, you may want to follow up with a live person to confirm or get answers to your questions about the product or service. The customer service departments normally satisfy this need by providing a point of contact where customers can call, send an email or chat online with a live person who is knowledgeable about the systems and practices of the company.
  • 6. Market Analyst ? As a market analyst, you develop a plan of research, analysis of research results and offer marketing strategies. You meet with clients to determine their marketing goals. Then you collect demographic information of customers (eg, gender, income, age) and market data (eg, competitor pricing, distribution channels, industry sales) through methods of primary research (such as questionnaires, surveys and focus groups) and secondary research (information from industry associations, statisticians and marketing experts). From these data, generate reports analyzing customers, competition and industry through tables, graphs and explanatory text. The reports provide an insight to potential customers about the products and marketing strategies.
  • 7. Budget Analyst ? Receiving calls. ? ? ? Call Classification. ? ? ? Management information systems. ? ? ? Troubleshooting over the phone. ? ? ? Management and delivery of applications in different areas. ? ? ? Delivering timely information. ? ? ? Reporting and reports
  • 8. PSICOLOGA ? The degree in organizational psychology is a specialist in the behavior of people in the field of professional organizations. Its overall role includes the study, diagnosis, coordination, intervention, management and control of human behavior in organizations, is a professional who contributes to the generation of value through the management and development of human talent.
  • 9. CUSTOMER SERVICE ADVISOR ? We have seen fit to divide the functions of business advisor according to the phases of his work before, during and after the sale. Some manuals also include other functions such as the collection or product launches. Then chronologically breaks down each stage, which vary according to the company for which the manual is made: ? Prior to the sale. Conduct surveys, organizing time, trying to discover new areas, establish prior contact with the client, prepare routes, preparing missions. ? During the sale, visit. Presentation offer treatment objections, closing the sale. ? After the sale, follow-up. Analysis of fulfillment of objectives, management journal report or raport, address complaints and incidents.
  • 10. Business Advisor ? We have seen fit to divide the functions of business advisor according to the phases of his work before, during and after the sale. Some manuals also include other functions such as the collection or product launches. Then chronologically breaks down each stage, which vary according to the company for which the manual is made: ? Prior to the sale. Conduct surveys, organizing time, trying to discover new areas, establish prior contact with the client, prepare routes, preparing missions. ? During the sale, visit. Presentation offer treatment objections, closing the sale. ? After the sale, follow-up. Analysis of fulfillment of objectives, management journal report or raport, address complaints and incidents.
  • 11. COUNTER ? Advise permanently filling out the sources of accounting documents (disbursement vouchers, deingreso vouchers, receipts, bills of sale, etc.) ? Key in the accounting records, monitor inventories, reconciling bank statements, make adjustments. ? Review information contablediligenciada order that no inconsistency is not present.