Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Senior User Experience Researcher
Industry
Education
Website
http://www.carolingling.com/About
• Works closely with product and design teams to create and conduct research that includes ethnographic interviews, surveys, diary studies and usability sessions.
• Conducted 100+ remote and in-person interviews with consumers and merchants.
• Led and participated in 100+ research projects spanning all phases of the product development process from initial insight to post-launch for topics ranging from marketing tactics, gifting, travel and favorite mobile apps.
• Highly experienced with conducting desktop/mobile research interviews and creating prototypes.
• Designed research studies that range from quick 1-day usability sessions to multi-stage research studies that culmin...
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