The growth of the digital economy is causing a new industry structure to emerge. Internet and Telecom service providers change not only to become digital operations, but also focuses more in customer experience. Customer Experience Management is about business transformation for gaining loyalty.
Regularly attend MIT Initative on Digital Economy, MIT CIO Summit, Gartner and Forrester Summits, Mobile World Congress, CEM Summits, The Open Group Event and TM Forum events..
Awards and Recognitions:
2016 Senior Expert Level 7, Solution Marketing, Huawei
2015 Huawei "Operational Excellence" Award 清僮噴旬, Huawei
2014 Elite Instructor Award, Global Solution Elite Team, Huawei University
2013 Globa...