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Guest cycle

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The guest cycle describes the activities a hotel guest goes through from making a reservation to departing the hotel. It includes four stages: pre-arrival where guests make reservations, arrival where guests check-in, in-house where front desk handles services, and departure when guests check-out. Understanding the guest cycle is important for front office staff to coordinate quality service at each stage of the guest's stay.

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GUEST CYCLE
The guest cycle describes the activities that each guest passes by from the moment he/she calls to make a reservation inquiry till he/she departs from the hotel.
Guest cycle
PRE-ARRIVAL Pre-arrival is defined as the stage at which a hotel guest chooses a hotel. The only step associated with this stage is reservations. Factors affecting a guest's decision are varied. Include reservation
ARRIVAL Arrival is defined as the time when a guest arrives and checks in at a hotel. Includes Registration, Room assignment, Issuance of room key, Baggage handling.
IN-HOUSE The center of Front Office activity, where the front desk is responsible for coordinating guest service Includes mail and message handling, maintenance of guest account, paging and travel assistance, safe deposit, currency exchange
DEPARTURE The cycle comes to an end during departure, which occurs when a guest checks out from a hotel. Includes preparing the guest bill, settlement of guest account, transportation, future reservation
ASSIGNMENT: #5 1. What are tools used in Front Office Services? (give atleast 5) 2. How these tools are being used? 3. Why it is important to know? -Research

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Guest cycle

  • 2. The guest cycle describes the activities that each guest passes by from the moment he/she calls to make a reservation inquiry till he/she departs from the hotel.
  • 4. PRE-ARRIVAL Pre-arrival is defined as the stage at which a hotel guest chooses a hotel. The only step associated with this stage is reservations. Factors affecting a guest's decision are varied. Include reservation
  • 5. ARRIVAL Arrival is defined as the time when a guest arrives and checks in at a hotel. Includes Registration, Room assignment, Issuance of room key, Baggage handling.
  • 6. IN-HOUSE The center of Front Office activity, where the front desk is responsible for coordinating guest service Includes mail and message handling, maintenance of guest account, paging and travel assistance, safe deposit, currency exchange
  • 7. DEPARTURE The cycle comes to an end during departure, which occurs when a guest checks out from a hotel. Includes preparing the guest bill, settlement of guest account, transportation, future reservation
  • 8. ASSIGNMENT: #5 1. What are tools used in Front Office Services? (give atleast 5) 2. How these tools are being used? 3. Why it is important to know? -Research