* Evaluation systems management and certification of quality of service
_ Ensure the local management of ACI-ASQ Assured certification.
_ Ensure the monitoring of measurement processes Service Level Agreements, and ASQ Performance Survey, and surveys of passengers and the airlines, including the monitoring of fieldwork and quality control of the data.
* Analysis and monitoring of quality of service
_ Analyze the results of different measurement processes and produce quarterly reports evaluation.
_ Check the service conditions including evaluation of available services, processes, airport staff involvement and management processes of quality of service.
_ Ensure the involvement of air
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