鈥� Managing the daily running of the Call Center including the effective resource planning and implementing Call Center strategies and operations.
鈥� Carrying out needs assessments and yearly performance reviews.
鈥� Setting and meeting performance targets for speed, efficiency, sales and quality.
鈥� Ensuring all relevant communications, records and data are updated and recorded.
鈥� Coordinating with the respective area managers/operations manager on products and services available at stores end.
鈥� Monitoring random calls to improve the call quality standards to minimize errors and track performance reports on monthly and weekly basis.
鈥� Reviewing the performance of staff, identi...
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
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