More than 12 years working experience in IT Services Industry and Software/Business Applications Development, Globalization/Localization, Quality Assurance (QA), Project Management, Business Unit Management and People Management.
More than 8 years project experience in Customer Relationship Management (CRM) System, Call Center(for 7-11, Sony, So-Net and AIG),Trouble Ticket System for Telecom company (NOC) and Helpdesk system (for ING, Benz, EBT and FET)
implementation/development with Remedy Helpdesk and POINT CRM Solutions
Enterprise Relationship Management, Outsourcing Services and Project Management, Pre-Sales Support, Department/Business Unit Management, Team Building, Team Skill D...
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