A customer friendly attitude
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This document discusses developing a customer-friendly attitude in customer service. It emphasizes that employees should view customers as the most important part of their jobs and appreciate how customers do business with them. Some tips for developing a customer-friendly attitude include answering phone calls with a greeting, being aware of facial expressions, not taking complaints personally, offering alternatives if unable to provide what customers want, and confirming availability before transferring calls.
A customer friendly attitude
- 1. A Customer-Friendly Attitude Front-End Customer Service Revenue Cycle Department
- 2. What is a Customer-Friendly Attitude? • Employees view customers as the most important part of the their jobs. • They have a genuine appreciation for how their customers do business with them.
- 3. Developing a Customer-Friendly Attitude – Part 1 • Answer each phone call with a greeting. • Be aware of your facial expressions. • Don’t take it personally when a customer complains. http://www.dummies.com/how-to/content/exhibiting-a-customerfriendly-attitude.html
- 4. Developing a Customer-Friendly Attitude – Part 2 • Offer alternatives, if you’re unable to give a customer what they want. • Before transferring, make sure that the other party is available.