In The Know - KM for PM - PMOz 2007
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Presentation given at the 2007 PMOz Conference on the Gold Coast. Providing advice on knowledge management principles and techniques for Project Mangagers.
In The Know - KM for PM - PMOz 2007
- 2. 或沿艶稼庄稼乙油意鞄看顎乙鞄岳油 Themoreextensivea mansknowledgeof whathasbeendone, thegreaterwillbehis powerofknowingwhat todo. BenjaminDisraeli BritishPrimeMinister&Novelist 1804 足1881 2
- 3. 或厩艶姻厩庄艶敬油 3
- 4. 安鞄温岳油庄壊油悪稼看敬鉛艶糸乙艶油珂温稼温乙艶馨艶稼岳?油 Atrans足disciplinaryapproachtoimproving organisationaloutcomesandlearning,through maximisingtheuseofknowledge. Itinvolvesthedesign,implementationandreviewof socialandtechnologicalactivitiesandprocessesto improvethecreating,sharing,andapplyingorusing ofknowledge. Knowledgemanagementisconcernedwith innovationandsharingbehaviours,managing complexityandambiguitythroughknowledge networksandconnections,exploringsmart processes,anddeployingpeople足centric technologies. 4
- 5. KM酷姻温馨艶敬看姻一油 KnowledgeManagementFramework KnowledgeManagement酷姻温馨艶敬看姻一油 PEOPLE PROCESS CONTENT TacitKnowledge TheWay ExplicitKnowledge Expertise Evolution Governance/Policy Wisdom TrialandError Strategy Culture Improvement Performance Learning External Communities Transaction TECHNOLOGY ExpertiseLocater,CollaborativeWorkspace,KnowledgeBase,Intranet,Email 5
- 6. KMHeuristics 1.Knowledgecanonlybevolunteered,it cannotbeconscripted. 2.Wecanalwaysknowmorethanwecantell, andwewillalwaystellmorethanwecan writedown. 3.Weonlyknowwhatweknowwhenweneed toknowit. Snowden,D余JournalofKnowledgeManagement余Vol6足No.2足2002.pp100足111 6
- 7. 檎艶鉛温岳艶糸油遺看稼界艶沿岳壊油 Learning& Development Sociology Complexity Succession Decision Planning Making KM Anthropology Innovation Knowledge Organisational Workers Learning Culture 7
- 8. 酷姻温馨艶敬看姻一油 Learn Learn Before After Learn During 8 BasedonLearningtoFly:ChrisCollison&GeoffParcell http://www.learning足to足fly.org/
- 9. Headstart(PeerAssist) TheJourney A Mapmaking Learning Discovery Sharing Improving NotCheating, B WorkingSmarter 9
- 10. 遺看馨馨顎稼庄岳庄艶壊油看韓油永姻温界岳庄界艶油 10
- 11. 永鴛檎油足油鰻看岳油鴛糸艶稼岳庄韓霞庄稼乙油晦艶温姻稼庄稼乙壊油 PerceivedLearning Actual Learning ROOT CAUSE CAUSE INCIDENT! PROCEDURE
- 12. AfterActionReviews PreviousProcess OPTIONAL ACTIVITIES Post Post Post Post Implementation Implementation Stage Implementation Implementation Review Review Review Review Closure Reviews Reviews Review Reviews Review Rollup Rollup Rollup Rollup Rollup REQUIRED ACTIVITIES, SCALABLE PIR ContinuousImprovement/Collaboration 12 ProposedProcess
- 13. Delivery酷姻温馨艶敬看姻一油 Investigate Plan Design Implement Close Stage KonDemand Phase Mentors&Coaches Communities Activity EmailLists Purpose Inputs/Outputs Resources(Int&Ext) Assets Learnings 13
- 14. 檎艶鉛温岳庄看稼壊鞄庄沿壊油 Expert Community Post Networks& Learn Learn Headstart Implementation ExpertiseLocator After Before Reviews Learn AfterAction During Reviews Repository 14
- 15. KeyPoints LearnBefore AskHasthisbeendonebefore? Research(Internal&External) Learn PeerAssist Noindividualhasalltheanswers. Twoheadsarebetterthanone. LearnDuring SeekAdvice/ShareDiscoveries ThroughCommunities Reducethereinventingofthewheel LearnAfter Reflect&Improve Youhaventlearntanythinguntilyouchange 15
- 16. RecommendedReading LearningtoFly Collison&Parcell ThinkingforaLiving Davenport QKMForumYahoo!Groups 16
- 17. Questions
- 18. Thankyou