ExperienceLab (formerly Serco Usability Services) is the UK`s most established, most respected and most experienced global experience design research agency.
We operate both in the UK and internationally, helping clients produce simple and satisfying products, technologies, services and environments. We work across the full range of interactive technologies from the web, to TV, mobile, games platforms and consumer electronics, right through to service delivery and customer communications.
In my role I work closely with clients on user research projects, including ethnographic research, user needs gathering, concept development, customer journey mapping and usability testing.
I have a...
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