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Chandigarh, India United States
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Internet Marketing Manager
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.Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler the communication masters in this book described how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. It is an easy and quick read and the language is very simple and direct. The book discusses ways to have a confrontation in which results are gained and friendships are not lost.