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Rochester, New York
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About
Bill Self is on a mission to transform product-centric organizations into customer-centric ones. Decades of experience in the customer loyalty and satisfaction field have taught him that the most successful, winning organizations are the ones in which leaders teach their employees to truly see things through the eyes of their customers.
Unlike other customer loyalty speakers, Bill takes organizations to a new dimension of performance with his Customer 3Dâ„¢ system, which visionary leaders understand as the future of customer connections. It is designed around a strategy that goes far beyond conventional one-dimensional approaches by systematically involving everyone in the organization in