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customer engagement campaign management marketing automation customer experience digital marketing analytics loyalty management social media interaction social media consumer insights marketing technology data analytics unica crm ibm india social crm data customer centria customer relationship management marketing usa facebook automation banking consumer insight customer technology scrm enterprise marketing communication loyalty program data deduplication conumer insights data mining videocon mobile number portability marketing analysis insight mining social interaction gojiyo digital lead generation experience digital automation engagement technology customer experience market research gmail network airline social business multi channel marketing customer management data enrich data dedupe information technology big data customer data financial services bfsi insurance deduplication single view market report email marketing sms social media marketing database marketing strategy planning bollywood channel management gamification digital engagement cmo digital agency branding qr code mobile smartphones interactive marketing fdi indian retail industry sector focus fmcg fdi retail consumer products retail retail industry foreign direct investment aviation