I have a keen interest in Product Management, UX Strategy & Design and Intelligent UI. Most recently, I have been engaged in various levels of financial services digital product research and development. I am currently focused on enterprise user experience and tools to help our agents deliver exceptional member service. One of my primary goals in my current role is to help create a culture that values the employee user experience on the same level as member experience. I believe that happy employees who are provided exceptionally usable tools will always perform at their highest levels, helping to deliver an excellent member service experience.
In addition to my working experience, I am...
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