I have been the Global Head of eCommerce for Nespresso since 2009. I have more than 15 years of experience in the Digital Industry, both within Fortune 500 companies (Air France & Nestl茅) and start-ups (Online Advertising & CRM).
When starting in my current role, I took over a centrally managed online organisation of 7 people. It is now 500+ experts strong, operating through 40 countries, with sales from digital channels growing from millions to billions over this defining period.
I believe that a successful digital transition for an international brand starts with people, involves focusing on the appropriate balance between operational demands and new innovation, listening to customers...
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