I help organizations, teams, leaders, and front-line employees identify and remove barriers to success. I specialize in addressing issues involving people, processes, and technology - especially where customers are affected. I have a background in industrial-organizational psychology, organizational development, customer experience management, and software design - and experience working in hospitality, energy, consumer products, finance, and consulting,
Specialties: customer experience, business change management, customer engagement, strategic human capital management, talent management, training design and delivery, organizational design and development, leadership assessment and dev...
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