I am based out of Barclays , poona , india and looking for a change.
Currently, working as Delivery Head with a total of 17 yrs of exp and associated with companies such as JP Morgan and IBM. My key expertise areas are into Delivery/Operations -
voice and non - voice , service management, BPO , TRANSITION and PMO.
Just a brief on my experience-
A result oriented professional with 17 years of work experience in operations/delivery- bpo(voice,non- voice), customer service and outsourcing/off shoring.
BPO experience: Expertise in the areas of Operations Management, Process Migration & Management,Project Management and transitions, Quality Assurance, Training & LND, Resource Planning...
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