Want Collaboration? -- Accept and Actively Manage Conflict
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The document outlines strategies for managing disagreement at different stages of conflict. At the initial point of conflict, it recommends devising a common conflict resolution method, providing criteria for trade-offs, and using escalated conflicts as coaching opportunities. Upon escalation, it suggests establishing joint escalation requirements, having managers resolve conflicts directly with counterparts, and making the escalation process transparent.
Want Collaboration? -- Accept and Actively Manage Conflict
- 4. STRATEGIES FOR MANAGING DISAGREEMENT AT THE POINT OF CONFLICT 1. Devise and implement a common method for resolving conflict 2. Provide people with criteria for making trade-offs 3. Use the escalation of conflict as an opportunity for coaching
- 5. STRATEGIES FOR MANAGING DISAGREEMENT UPON ESCALATION 1. Establish and enforce a requirement of joint escalation 2. Ensure that managers resolve escalated conflicts directly with their counterparts 3. Make the process for escalated conflict resolution transparent
- 8. THANK YOU Data Fok @datafok