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19 One-Sentence Review Response Tips

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Dave Pye
Dave Pye

As critical as a review management strategy is to any small, medium or large-sized business, the core best practices are too straightforward to not be making the effort. Get your online reputation management efforts back on track with this helpful reference from Widewail.com.

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19 One-Sentence Review Response Tips
1. If you are unable to locate the customer's information, politely request they give you a call, leaving a direct phone number at the end of the response.
2. Be proactive – "I'm going to give you a call" instead of "please consider giving me a call."
3. When responding to a 1- star, no comment review, use the phrase "We'd like a chance to make this right".
4. While one complaint about facilities should not be a serious cause for concern, a pattern of similar feedback merits consideration.
5. When considering refund requests, demonstrate a willingness to discuss in more detail offline, but avoid offering the refund in the response without further investigation.
6. When a complaint has no obvious immediate solution, using the phrase "training opportunity" can be used to acknowledge the situation with humility.
7. If the review is completely off base don't be afraid to professionally hold your ground. But remember reviews and responses are public forever.
8. When dealing with a 3-star, no comment review, "I'm sorry you were not completely satisfied with your visit" strikes a balanced tone.
9. Use the reviewer's name in the response.
10. If the reviewer's name is a screen name don't use it. The response risks looking automated.
11. If the review states some of the company values, repeat them in the response.
12. Include the company name, location served, and/or products sold in a 5-star response.
13. Don’t overdo #12.
14. If a specific piece of a positive review stands out, quote it in the response.
15. Purchases can be emotional, especially larger ones. Use that excitement.
16. Tell the world your business has goals.
17. Thank reviewers for taking the time to share positive experiences. They don't have to.
18. If the review mentions a specific problem solved, include it in the response.
19. Switching up perspectives, like swapping "we" and "I" will add variety to responses.
19 One-Sentence Review Response Tips

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19 One-Sentence Review Response Tips

  • 2. 1. If you are unable to locate the customer's information, politely request they give you a call, leaving a direct phone number at the end of the response.
  • 3. 2. Be proactive – "I'm going to give you a call" instead of "please consider giving me a call."
  • 4. 3. When responding to a 1- star, no comment review, use the phrase "We'd like a chance to make this right".
  • 5. 4. While one complaint about facilities should not be a serious cause for concern, a pattern of similar feedback merits consideration.
  • 6. 5. When considering refund requests, demonstrate a willingness to discuss in more detail offline, but avoid offering the refund in the response without further investigation.
  • 7. 6. When a complaint has no obvious immediate solution, using the phrase "training opportunity" can be used to acknowledge the situation with humility.
  • 8. 7. If the review is completely off base don't be afraid to professionally hold your ground. But remember reviews and responses are public forever.
  • 9. 8. When dealing with a 3-star, no comment review, "I'm sorry you were not completely satisfied with your visit" strikes a balanced tone.
  • 10. 9. Use the reviewer's name in the response.
  • 11. 10. If the reviewer's name is a screen name don't use it. The response risks looking automated.
  • 12. 11. If the review states some of the company values, repeat them in the response.
  • 13. 12. Include the company name, location served, and/or products sold in a 5-star response.
  • 15. 14. If a specific piece of a positive review stands out, quote it in the response.
  • 16. 15. Purchases can be emotional, especially larger ones. Use that excitement.
  • 17. 16. Tell the world your business has goals.
  • 18. 17. Thank reviewers for taking the time to share positive experiences. They don't have to.
  • 19. 18. If the review mentions a specific problem solved, include it in the response.
  • 20. 19. Switching up perspectives, like swapping "we" and "I" will add variety to responses.