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Melbourne Area, Australia, Victoria Australia

Director, Communication Research Institute (CRI)

Design

"For the last 30 years, I have been helping develop the methods for designing public documents—: those ordinary forms, notices, bills, timetables, labels, instructions, and web sites that are in the public domain and are one of the principal means of communication between organisations and individuals." David has been instrumental in the following recent high profile initiatives; • The redesign of the Telstra Bill resulting in the highest customer satisfaction ever recorded. In 2004, the design won a Design Effectiveness award from the Australian Graphic Design Association • The redesign of all IAG policy and renewal documents which delivered measurable business improvements. • Res