UC Analytics for Lync and Skype4Business
- 1. 6-Apr-13 UCAnalytics MONITORING AND REPORTING FOR UNIFIED COMMUNICATIONS
- 2. User Adoption Costs / Billing QoE / Capacity Planning Employee Productivity MAKE UC MANAGEABLE, MEASURABLE AND PRODUCTIVE
- 4. DASHBOARD CONFIGURABLE LAYOUT DYNAMIC CHARTS DIRECT FILTERING SINGLE CLICK REPORTING REAL TIME SNAPSHOT UPDATED EVERY 60 SECONDS
- 5. MONITORS QUALITY TREND MEAN OPINION SCORE LYNC / S4B CLIENT TYPES CONFERENCE STATISTICS CALL TYPE SUMMARY GATEWAY SUMMARY
- 6. MONITORS INBOUND CALL HANDLING TOP DESTINATIONS CALL STATISTICS CALL DETAILS INBOUND CALL SUMMARY CALL DISTRIBUTION BY LOCATION
- 7. REPORTING Standard Templates ? User Adoption ? Quality ? Capacity ? Costs ? Presence ? Productivity Report Designer ? Design your own format ? Drag and drop desired fields Report Style ? Company logo ? Change colour scheme ? Company details
- 8. REPORT BUILDER SORT AND SUMMARISE FILTERS CHART OPTIONS SCHEDULE REPORTS EXCEL, PDF, WORD, CSV
- 9. ALARMS Email notification Select call conditions Threshold on: ? Cost ? Duration ? Ringtime ? Quality (MOS) ? Error ID BUDGET Monthly Cost or Duration Email notification at % Bar outbound dialling
- 10. SECURITY POLICIES Username and password Supports AD Authentication Restrict all features Restrict at organisation level
- 11. ON-PREM CLOUD INTEGRATIONSUPPORTS UCAnalytics UC Analytics Server (SQL Based) Monitoring Server CDRs Archiving Server IM Transcripts Front End Pool Pulls approximately every 60 seconds Pulls approximately every 1-2 seconds Live Calls (Cloud requires a CDR retriever to be installed on customer site UCA + is only available on prem)
- 12. UC Analytics + SUPPORTING LYNC / S4B RESPONSE GROUPS LIVE CALLS INFORMATION REAL TIME WALL BOARDS PRESENCE STATUSES UCAnalytics +
- 13. PRESENCE STATUS RESPONSE GROUP SUMMARY RGS WALL BOARD PRESENCE STATISTICS Wall Boards ACTIVE CALLS UCAnalytics +
- 14. UCAnalytics +
- 15. PRESENCE DETAILS Report Examples RESPONSE GROUP AGENT LOGIN PRESENCE SUMMARY UCAnalytics +
- 16. UC Analytics + Key Health Indicators Processor Usage % Available Disk Space Disk Operations Health Monitor
- 17. SQL Server Health Monitor
- 18. Front End Server Health Monitor