Small Talk at Tsing Hua University
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Derek, from WebMD, will pay us a visit tomorrow (Friday afternoon). Derek has extensive industrial experience after receiving his degrees from University of Southern California.
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Small Talk at Tsing Hua University
- 1. 8/19/2017 For Internal Use Only 1 HOW INFORMATION TECH WORKS Software acquisition and offshore operations derek chang https://goo.gl/sAk1jz technology enthUsiast
- 2. 8/19/2017 For Internal Use Only 2 OUTLINE Who am I About WebMD Primary IT Functions Trending in IT Software Acquisition Bonus Time #1 Offshore Operations Bonus Time #2 Q&A IT Enthusiast
- 3. 8/19/2017 For Internal Use Only 3 ABOUT ME USC Trojan ¨C MS Electrical Engineering ¨C MS Transportation Engineering Software Developer Web Operations Engineer System Administrator Database Administrator Systems Architect Site Reliability Engineer DevOps Engineer Cloud Solutions Architect Sr. Director of Engineering Performance Engineering Tools and Automation Software Acquisitions Cloud Transformation Technology Intelligence IT Budgeting Offshore Operations Technology EnthUsiast BEEN AM
- 4. 8/19/2017 For Internal Use Only 4 WebMD Founded in 1996 2000 employees 8 primary portals ¨C WebMD, Medscape, Rx, MedcineNet,¡,etc. 12 mobile applications webmd.com ¨C 115 M Page Views/Month ¨C 73 M Unique Visitors/Month ¨C #33 in media site ranking ¨C #1 in healthcare
- 5. 8/19/2017 For Internal Use Only 5 Primary IT Functions Who they ARE What they DO Infrastructure Ensure everyone has resources to do his/her job Development Ensure the software meet business requirements Quality Assurance Ensure the software work as expected Operations Ensure the software always run and run well DevOps Ensure the software transition smoothly from one environment to another PMO Ensure everyone delivers their part on time Dev Testing Staging Production dev.webmd.com qa.webmd.com uat.webmd.com www.webmd.com 5x1 3x2 1x2 1x16
- 6. 8/19/2017 For Internal Use Only 6 Typical IT Team Structure Who they ARE Functions Key Performance Indictor (KPI) Infrastructure ? Data center team ? Storage team ? Network team ? Infrastructure utilization (%) ? Infrastructure uptime (%) Development ? Software developer ? Business Analyst ? Complexity Index ? Maintenance Index Quality Assurance ? QA testing team ? Performance Engineering ? Defect leakage (%) ? Test Coverage (%) ? Page Load Time (ms) Operations ? Web and Database Operations ? Reliability Engineering ? System uptime (%) ? Mean Time To Recover (%) DevOps ? Tools and Automation ? Software and platform delivery ? Automation Coverage (%) ? Delivery Frequency
- 7. 8/19/2017 For Internal Use Only 7 WHAT¡¯S TRENDING IN INFO TECH?
- 8. 8/19/2017 For Internal Use Only 8 Top Programming Languages ¨C Github.com
- 9. 8/19/2017 For Internal Use Only 9 Top Programming Languages ¨C IEEE
- 10. 8/19/2017 For Internal Use Only 10 OBSERVATIONS OS/Platform agnostic languages are favorable Java and C-based languages remain dominant Mobile friendly languages are soaring JavaScript languages are very popular among web and .com realm
- 11. 8/19/2017 For Internal Use Only 11 MOBILE USAGE TREND
- 12. 8/19/2017 For Internal Use Only 12 YOU WOULD HEAR ABOUT THESE VERY OFTEN Automation Cloud Computing Container Microservices Agile approach NoSQL Internet of Things (IoT) DevOps REST API Machine Learning Voice Recognition Open source Adaptive Security Architecture Big Data Virtual Machines (still)
- 13. 8/19/2017 For Internal Use Only 13 Software Acquisition
- 14. 8/19/2017 For Internal Use Only 14 How Big is the Pie
- 15. 8/19/2017 For Internal Use Only 15 Process Requirement gathering Market research and Initial screen ¨C From various sources Vendor engagement Presales and vendor visit Proof of concept ¨C NDA (non disclosure agreement) ¨C POC with or without SOW (statement of work) Price negotiation Contract signing and Procurement ¨C EA (Enterprise Agreement) and MSA (Master Service Agreement) ¨C Legal team will be involved Renewal or Termination
- 16. 8/19/2017 For Internal Use Only 16 Challenges It¡¯s not as good as demo New and promising vs. Well established ¨C Small user community and Brand names can be expensive Vendor acquired by big company It is a ¡®dying¡¯ software and run out of support Contract terms can be tricky License management and contract management ¡®offshore¡¯ ¡®location¡¯ requirement Open Source ¨C watch out for GPL 3.0 (General Public License)
- 17. 8/19/2017 For Internal Use Only 17 Outsource and Offshore Operations
- 18. 8/19/2017 For Internal Use Only 18 Why Outsource Lower operational and labor costs Better support coverage Better cost control Shorter kick-start time ¨C you don¡¯t need to train the team from scratch You can find and replace resources more easily Possibility to expand and gain access to new market areas
- 19. 8/19/2017 For Internal Use Only 19 Where India Eastern Europe China South America ¨C Mexico ¨C Brazil ¨C Somewhere in the same time zone
- 20. 8/19/2017 For Internal Use Only 20 What Software testing Operations Software development Product design and development? Project management?
- 21. 8/19/2017 For Internal Use Only 21 What Software testing Operations Software development Product design and development? Project management?
- 22. 8/19/2017 For Internal Use Only 22 Challenges They are in different time zone You cannot work with them face to face Your primary language is probably not theirs Cultural difference They probably use different tools OR use proprietary systems Software Licenses
- 23. 8/19/2017 For Internal Use Only 23 How Follow the same process Use the same tools Ensure and simplify communication in every ways Team pairs Enable and encourage Buffer team Ask vendor to invest ¨C training, collaboration project, Proper KPIs to pinpoint the problem and monitoring the performance
- 24. 8/19/2017 For Internal Use Only 24 Q&A
- 25. 8/19/2017 For Internal Use Only 25 technology enthUsiast
- 26. 8/19/2017 For Internal Use Only 26 THANK YOU https://goo.gl/eGQCfH ÇåÈA¼ÓÓÍ
Editor's Notes
- #2: Good afternoon. Welcome to
- #3: 200 employees in IT 120 consultants. 70 of them in IT
- #4: I am a senior director at webmd. Where I have several responsibilities including, Performance Engineering, Tools and Automation, Cloud Transformation Group, QA Solutions (where I have 45 resources), Technology Intelligence and Software/Services Budgeting But I am a technology enthusiast in my blood!
- #5: 200 employees in IT 120 consultants. 70 of them in IT
- #6: Resources ¨C laptop, server, network, storage and database Environment ¨C collection of resources that use to run the software products. Similar in most ways and slightly different in configurations and scale Web application like webmd.com it goes by different URL. Scale wise. For example it goes like this. 3000+ servers which used to host 500 software products Smaller scale ¨C you develop software on your laptop and deploy to school¡¯s server Bigger scale ¨C 20 developers deploy a big piece of software and deploy to 32 (or more) servers
- #7: To deal with complexity of infrastructure, software requirements. The function is broken down further more and names are quite self-explanatory. Another important aspect is to measure the state of system and performance & productivity of each team.
- #8: Information technology is a huge realm and it covers several disciplines.
- #12: Mid 2013
- #15: Software/services ¨C big names such as IBM, oracle, Microsoft, HP (vertica data warehouse) and services such as Akamai (CDN ¨C content delivery network) and ¨C and tons of small tools and services Other ¨C FBI, homeland security, immigration
- #16: Market research ¨C proposal, word of mouth, google, Gartner report and Forrester report uDeploy as an example Initial screen ¨C 35 to 15 POC Aws invest ¨C office hour, training and conference tickets Aws invest ¨C resident solutions architect Aws invest ¨C usage credit/license during 3-month POC
- #17: Not as good as demo ¨C features that you didn¡¯t think of. Bugs and defects that you are not aware
- #19: In general Per employee vs per offshore cost 1:4 ratio Payroll includes insurance, benefit and bonus + salary India 2nd largest origin of visitors
- #23: Agile approach Cultural difference ¨C they are shy and don¡¯t speak up Integration of two systems doing the same thing (RM and invoice management system example) Software licenses - (lawsuit with HP)
- #24: Issue tracking Documentation Version control Instant messaging Invoice Resource tracking Timesheet
- #26: Do you really need to LOVE what you do? No necessarily. None of peers are just people managers. We code and build stuff not because we need to but because we love to. IT is a ever changing industry and it touches every part of your life. It¡¯s fast-pacing business and my recommendations to all of you are: Pokemon Go ¨C NoSQL database, LibGDX framework with java, C#, C++ and runs on google app engine.
- #27: the deck can be found at the URL and Thank you very much and