Technology driven ITIL v3 Certified Professional having a total experience of more than 9.5 years in Onshore & Offshore Service Delivery Management, Transition and Knowledge Management, IT Process Maturity and business alignment in the IT and ITES industry.
Specialties:
-- ITSM Project Management,Service Level Management.
--Continuous improvement process
-- Problem Management, Incident Management,Knowledge Management
-- Process Improvements & Gap Analysis
-- SLA and KPI management
-- SOA Architecture,
-- Java/J2EE, JMS, WebServices, Spring framework
-- Credit card domain , Digital Supply chain domain
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