Telkomsel Call Center by Online (CAROLINE) is the biggest customer service channel at Telkomsel. It has 5 sites at Medan, Jakarta, Bandung, Surabaya and Makassar with 2500 resources. We serve 1,5M inbound call (50K call/day) and 500K outbound call (Telesales, Caring and Retention, Telecollection). We serve any kind of information inquiry, service request, customer feedback/complaint, new postpaid subscription, Card delivery (new and replacement) and even birthday greeting to our special customer.
Telkomsel CAROLINE can be accessed by call to :
- 133 for Postpaid Customer
- 188 for Prepaid Customer
- 357 for Partner
- +628110000333 while roaming abroad
- 08071811811 for Non Telkomsel
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